At SocialsBridge, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API gateway services.
1. Information Collection
We collect information that you provide directly to us when using our services, including:
- Account Information: Name, email address, company name, and billing details when you register for our services
- API Usage Data: API keys, request logs, endpoint usage, response times, and error logs
- Technical Information: IP addresses, browser type, device information, and operating system
- Social Media Credentials: Access tokens and authentication credentials for social media platforms you choose to integrate
- Communication Data: Information you provide when contacting our support team or participating in surveys
2. How We Use Information
SocialsBridge uses the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our API gateway services
- Authentication & Authorization: To verify your identity and manage access to social media platforms
- Performance Monitoring: To monitor API performance, identify issues, and optimize service reliability
- Security: To detect, prevent, and respond to fraud, security incidents, and abuse
- Analytics: To understand usage patterns and improve our platform features
- Customer Support: To respond to your inquiries and provide technical assistance
- Billing: To process payments and maintain accurate billing records
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted between your systems and our API gateway is encrypted using TLS/SSL protocols
- Access Controls: Strict access controls and authentication mechanisms protect your data from unauthorized access
- Secure Storage: API keys, tokens, and sensitive credentials are encrypted at rest using AES-256 encryption
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Data Isolation: Customer data is logically isolated to prevent cross-contamination
- Monitoring: 24/7 security monitoring and intrusion detection systems
Note: While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest security standards.
4. Third-Party Services
Our API gateway connects to third-party social media platforms including Pinterest, Instagram, and others. When you use our services:
- You authorize us to access these platforms on your behalf using your provided credentials
- We act as an intermediary and do not store your social media content unless explicitly required for service functionality
- Third-party platforms have their own privacy policies that govern their use of your data
- We may share necessary information with these platforms to facilitate API requests
- We are not responsible for the privacy practices of third-party social media platforms
Service Providers
We may engage third-party companies and individuals to facilitate our services, including:
- Cloud hosting and infrastructure providers
- Payment processing services
- Analytics and monitoring tools
- Customer support platforms
These service providers have access to your information only to perform specific tasks on our behalf and are obligated to maintain confidentiality.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained for the duration of your active account plus 30 days after account closure
- API Logs: Retained for 90 days for operational purposes and up to 12 months for security and compliance
- Billing Records: Retained for 7 years to comply with tax and financial regulations
- Authentication Tokens: Automatically expire based on platform-specific policies; revoked tokens are immediately deleted
6. User Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Export: Request a copy of your data in a portable format
- Opt-Out: Opt out of marketing communications at any time
- Revoke Access: Revoke API access tokens and social media connections
- Object: Object to certain processing activities
To exercise any of these rights, please contact us at contact@auto-ma.com. We will respond to your request within 30 days.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience and analyze service usage:
- Essential Cookies: Required for authentication and service functionality
- Analytics Cookies: Help us understand how our services are used
- Performance Cookies: Collect information about API performance and reliability
You can control cookies through your browser settings, but disabling certain cookies may affect service functionality.
9. Children's Privacy
Our services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new effective date
- Sending an email notification to your registered email address
- Displaying a prominent notice in our dashboard
Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SocialsBridge
Email: contact@auto-ma.com
We are committed to resolving any privacy concerns you may have and will respond to all inquiries within 5 business days.
12. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Contractual Necessity: Processing necessary to provide our services to you
- Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and service improvement
- Consent: Where you have provided explicit consent for specific processing activities
- Legal Obligations: Processing necessary to comply with legal requirements
13. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by us
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising CCPA rights
Last Updated: December 2025
Version: 1.0